Delivery Information
How long is delivery?
Delivery is expected within 2-5 working days of order.
What do I do if I never received my order?
All our deliveries are tracked, however in the unlikely event that your order does not turn up, please contact us at support@familyoffive.co.uk
Do you offer tracking?
All our deliveries are tracked, however in the unlikely event that your order does not turn up, please contact us at support@familyoffive.co.uk
Returns / Refunds / Exchanges
What do I do if I never received my order?
All our deliveries are tracked, however in the unlikely event that your order does not turn up, please contact us at support@familyoffive.co.uk
What do I do if I received a defective order?
We pride ourselves on producing quality products and all products go through a quality testing process, however if a product has unfortunately slipped our radar and arrives to you in a unsatisfactory way, contact us at support@familyoffive.co.uk and we will arrange a replacement for you.
What is your Lifetime Promise?
Our Lifetime Promise covers any defects in material or workmanship under normal use during its lifetime. During its lifetime, we will replace, at no charge, products (not including the long sleeve bibs) that prove to be defective because of improper material or workmanship, under normal use and maintenance.
What does the Lifetime Promise not cover?
This Lifetime Promise does not cover any problems that are caused by:
Conditions, malfunctions, or damage not resulting from defects in material or workmanship
Using it in ways it was not intended for.
Improper use for example throwing it around, using heavy machinery or tools on it
Supervised usage is always recommended.
Anything Else
What are the "partnered with" products?
We know as savvy parents; you are always looking for the latest innovative and sought-after items for your little ones and so are we.
So, we have been working tirelessly to make this happen and we are pleased to announce our new “Partnered with” range.
When you see the “Partnered with” sticker, that item has been carefully selected by us from one of our trusted partners.
Shipping times may be a little slower than our own flag ship products as the products will be coming directly from our partnered suppliers globally, but this is to help keep the cost down for you!
How do I contact your company if my question isn’t answered here?
Feel free to reach out to us via email at support@familyoffive.co.uk or via our social media channels.
What ages are your balance boards suitable for?
Our balance boards are suitable for from 1 year and right up to adults with a weight bearing load of 150kg.