Alphabet Puzzle
Alphabet Puzzle
In stock
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Introducing our classic wooden alphabet puzzle board!
With its lower-case letters, it's perfect for introducing the ABCs to your young one.
What's more, under each letter awaits a word related to it, adding a touch of discovery.
Board dimensions: 30 x 22 cm.
Suitable for ages 3+
Delivery Information
Delivery Information
UK Shipping is always FAST & FREE* with Family of Five
*on orders over £50
Order processing times
Orders are processed within 1 to 2 business days after receiving order confirmation. You will receive a tracking notification from the courier when the items have been dispatched.
Delivery is expected within 2-5 working days of order. This is an estimate but its usually faster in most cases we pack and ship as fast as we can.
Domestic Shipping Rates and Estimates
Free Shipping is available for UK delivery, however we apologise that we do not currently ship outside of the UK but this is something we are looking into for the near future.
Returns / Refunds
Returns / Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@familyoffive.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
or you can start your own return by creating an account here
You can always contact us for any return question at support@familyoffive.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
FAQs
FAQs
Frequently Asked Questions
Q. What is the return policy?
Q. What is the return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For full details check out our refund policy section.
Q. What are the shipping options?
Q. What are the shipping options?
We offer standard free shipping within the UK and Ireland. Delivery occurs one business day after dispatch, including Saturdays, but not including public holidays. Parcels to residential addresses may be delivered on a Sunday.
Q. How long is delivery?
Q. How long is delivery?
Delivery is expected within 2-5 working days of order.
Q. What do I do if I never received my order?
Q. What do I do if I never received my order?
All our deliveries are tracked, however in the unlikely event that your order does not turn up, please contact us at support@familyoffive.co.uk
Q. Why are my items arriving in Amazon packaging?
Q. Why are my items arriving in Amazon packaging?
We use multiple distribution centres and Amazon is one of them.
Q. What is your registered company name?
Q. What is your registered company name?
Our registered company name is Malcolm Brown Retail Ltd.
Q. What do I do if I received a defective order?
Q. What do I do if I received a defective order?
We pride ourselves on producing quality products and all products go through a quality testing process, however if a product has unfortunately slipped our radar and arrives to you in a unsatisfactory way, contact us at support@familyoffive.co.uk and we will arrange a replacement for you.
Q. What is your Lifetime Promise?
Q. What is your Lifetime Promise?
Our Lifetime Promise covers any defects in material or workmanship under normal use during its lifetime. During its lifetime, we will replace, at no charge, products (not including the long sleeve bibs) that prove to be defective because of improper material or workmanship, under normal use and maintenance.
Q. What does the Lifetime Promise not cover?
Q. What does the Lifetime Promise not cover?
This Lifetime Promise does not cover any problems that are caused by:
Q. Where are you located?
Q. Where are you located?
We are located in the United Kingdom (UK).
Q. What are the "partnered with" products?
Q. What are the "partnered with" products?
We know as savvy parents; you are always looking for the latest innovative and sought-after items for your little ones and so are we.
So, we have been working tirelessly to make this happen and we are pleased to announce our new “Partnered with” range.
When you see the “Partnered with” sticker, that item has been carefully selected by us from one of our trusted partners.
Shipping times may be a little slower than our own flag ship products as the products will be coming directly from our partnered suppliers globally, but this is to help keep the cost down for you!
Q. How do I contact your company if my question isn’t answered here?
Q. How do I contact your company if my question isn’t answered here?
Feel free to reach out to us via email at support@familyoffive.co.uk or via our social media channels.
Q. What ages are your balance boards suitable for?
Q. What ages are your balance boards suitable for?
Our balance boards are suitable for from 1 year and right up to adults with a weight bearing load of 150kg.
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